Shipping policy

SBD Malta delivers to Malta & Gozo and and all territories not covered by SBD regional retailers.

Delivery is free for purchases over €100 (in Malta and Gozo only) to your home or to a relay point.

Delivery is free for purchases over €500 (to EU countries where an SBD retailer is not present) to your home or to a relay point.

SBD Malta ships orders within 2 working days from Monday to Friday excluding public holidays, festive periods and new collections where delays can be longer up to 4 working days. Delivery will be made by SBD Malta within 2 working days. If for any reason SBD Malta cannot fulfill your order, customer service will inform you personally and offer a refund.

Overseas territories should expect receipt between 5 to 10 working days via DHL. Overseas territories may be subject to customs fees. By ordering on SBD Malta, the customer acknowledges and accepts the payment of these taxes at his own expense.

The delivery of orders can sometimes go beyond the communicated deadlines due to unforeseen events linked to political, social, health situations or logistical problems. SBD Malta apologizes in advance for these delays and delays caused by delivery services.

Any anomaly concerning delivery (open package, damaged package, etc.) must be indicated to SBD Malta customer service with supporting photo evidence on the same day of delivery and receipt of the package so that a complaint can be made to the services from DHL. Please note, it is also entirely possible that these anomalies are the fault of the customs services. In these cases, a customs notification will be visible on the package. In all cases, SBD Malta declines any form of liability.

The delivery information you provide to SBD Malta when placing an order must be complete, accurate and up to date. A tracking number will be communicated by email to the customer as soon as their order has been processed. Delivery tracking can be checked online on the carrier's website. If an error is made in the delivery information, SBD Malta cannot be held responsible in the event of an undelivered package, delay or return to the sender. You are invited to contact DHL in order to correct the shipping address and ensure delivery. If the package is returned to SBD Malta, the order can be sent again after rectification of the address (shipping costs at your expense) or refunded (shipping costs not included).  

Delay and absence of delivery

You will find your tracking number in the shipping confirmation email. You can check the transit status via the carrier's website.

If there is a delay or you are absent during delivery, we invite you to contact the carrier.

You can also inform SBD Malta at the following email address: contact@sbdmalta.com

If, on the other hand, a package is lost by DHL and not found at the end of the investigation period, SBD Malta will return a package to the customer at its expense. If the product(s) were no longer available, SBD Malta will offer a refund to the customer (shipping costs included).

The information that the customer provides to SBD Malta when placing an order must be complete, accurate and up to date. If this is not the case, SBD Malta cannot be held responsible in the event of an undelivered package, delay or return to the sender. The customer will be invited to contact DHL in order to correct the shipping address and ensure delivery. If the package is returned to SBD Malta, the order can be sent again after rectification of the address (shipping costs payable by the customer) or refunded (shipping costs not included).